Frequently Asked Questions

How does tell Charlie work?

tell Charlie provides a digital communication platform for guests and accommodations to communicate.

Modern travellers prefer immediate answers to the basic questions that hoteliers find themselves repeating. At the same time, they want a personal response when it comes to a specific question regarding their booking. This is where tell Charlie shines. By providing guests with an easy way to make requests or voice concerns, you can focus your energy where it's needed and relax more often when it's not.

How can I use tell Charlie?

As an accommodation, you can use tell Charlie with your existing Property Management System if it's one that we've already built an integration for – we're always developing more. To see if there's an integration for your PMS, please let us know using this form.

As a traveller, you're automatically invited to use tell Charlie when you make a booking at an accommodation that's using tell Charlie. That means it's not something you can request but if you like tell Charlie, recommend it to your next accommodation.

Why was I notified about arriving guests?

A guest that is using tell Charlie has found your accommodation through trivago – one of our partner companies. The name(s) in the notification refers to the person who made the booking and the booking is one which is already in your system so you can always refer to that for more information or visit our Help Center.

As a traveller you're automatically invited to use tell Charlie when you make a booking at an accomodation that's using tell Charlie. That means that it's a bit hard for you to influence but if you like tell Charlie, recommend it to you next accommodation.

I'm a traveller and I have a problem with my booking…

Our focus is on improving the guest experience and we're not involved with the booking process. Unfortunately, we're unable to assist you but there are some helpful answers in our Help Center.