What is tell Charlie?

tell Charlie is a guest communication platform that allows accommodations to be in direct contact with their guests throughout the complete guest journey and increase the guest experience leading to happier guests and better reviews.

There are two tell Charlie products

1. Express

This product is aimed at OTA's to gather feedback over how well the individual hotels in their inventory matches the needs and expectations of their end-customers.

2. Premium

This product is aimed at accommodations, both individual as chains, to get a better understanding of their guests by being able to be in direct contact with them over the full guest-journey.

Express Premium
Automated emails
Pre-stay contact
During-stay contact
After-stay contact
Continuous conversation
Email notifications
100% of all bookings
Brand personalisation
Full inbox functionality